Now booking Q1 2027 discoveries — limited spots
← All work Case 02 — Product Vision & UX Roadmap

A product vision the board could say yes to.

For the e-commerce performance platform, we turned scattered customer pain into a board-ready story: the honest current state, competitive benchmarks, redesigned product concepts, and a phased roadmap to get there.

Client
Yottaa
Sector
B2B SaaS · E-commerce
Scope
Product · UX Strategy
Year
2025
Services
Strategy · Product vision · UX design · Roadmap
Atmospheric black-and-white scene of a team reviewing analytics dashboards on a large wall screen
The opportunity

Strong platform. Dated experience.

The technology performed — the interface didn’t. Customers were saying it plainly, roadmaps were full, and the product team needed more than internal agreement: they needed board approval and investment to fund the fix.

That takes a story, not a backlog. Where the product stands, what customers actually experience, what competitors ship, and what the future state looks like — concretely enough to fund.

The brief: build the narrative and the visuals that move a board from “we know” to “approved.”

What we recommended

Tell the truth first. Then make the future concrete.

  1. Decision 01

    Lead with the honest current state.

    Customer quotes and UI snapshots came first, so nobody could wave the problem away. The board had to see it before it could fund the fix.

  2. Decision 02

    Make the future state concrete enough to fund.

    High-fidelity redesigns of the core surfaces — the Performance Advisor and Yobot — so the board could see the future instead of reading a backlog.

  3. Decision 03

    Phase it: facelift first, deeper iterations after.

    Sprint-level phases with milestones the board could track, backed by user stories the product team could execute the day after the vote.

What we shipped

The honest current state — and the fundable future one.

01

Board presentation deck

The strategic narrative: current challenges, customer voice, competitive position, and the path forward.

02

Current-state audit

Real customer quotes and UI snapshots, organized into an argument nobody could wave away.

03

Competitive benchmark

Visual side-by-sides against the market — where the experience stood and what good looks like.

04

Future-state concepts

High-fidelity redesign visions for the core surfaces, including the Performance Advisor and Yobot.

05

Phased UX roadmap

Facelift first, deeper iterations after — sprint-level phases with milestones the board could track.

06

Storyboards & user flows

The user stories and acceptance criteria that turn a vision deck into a build plan.

How we worked

Two weeks from kickoff to boardroom.

Week one: review roadmaps, customer feedback, and current UI; storyboard the narrative with the product team. Week two: high-fidelity mockups, deck assembly, and iteration with stakeholders until the story held.

The deck did double duty by design — a boardroom narrative on top, and underneath it a tactical roadmap the product team could execute the day after the vote.

Sprint 2 weeks
Surfaces Performance Advisor · Yobot
Outcome Board alignment
Outcomes

What the team took into the boardroom.

Timeline

2 weeks

From kickoff to boardroom: review and storyboarding in week one, mockups and deck assembly in week two.

Alignment

Board alignment

One narrative covering current challenges, customer voice, competitive position, and the path forward.

Execution

A plan for the day after the vote

A phased UX roadmap, storyboards, user flows, and acceptance criteria the product team could execute right away.

Selected outputs

From “we know” to “approved.”

BOARD NARRATIVEStrong platform.Dated experience.YOTTAAP. 01THE STORY, IN FOUR PARTS01CURRENTCHALLENGES02CUSTOMERVOICE03COMPETITIVEPOSITION04PATHFORWARDUNDERNEATH: THE ROADMAP
Board presentation deckIllustration
PERFORMANCE ADVISORYOBOT
Future-state conceptsIllustration
Facelift first. Deeper iterations after.PHASE 1THENFACELIFTDEEPER ITERATIONSSPRINT-LEVEL PHASESTHE BUILD PLANMILESTONES THE BOARD COULD TRACK
Phased UX roadmapIllustration
It told the truth about where we were without burying us in it — and made the future state feel inevitable instead of expensive.
Product leadership — Yottaa

Skip the slides. Have the conversation.

Thirty minutes, no deck pitch. We walk your top three bottlenecks and what it would take to fix the first one.